Refund Policy
What is Our Return & Exchange Policy?
We give you an option to return or exchange hassle free for the items purchased on Urbanevista.com within 2 day of delivery, subject to conditions mentioned below.
You can mail us at enterprisesolanki@gmail.com for any Return/Exchange request with your order id or any other query. Our customer service executives will contact you within 24-48 hours to resolve your issue.
WE CANNOT HELP YOU ON INSTAGRAM DM OR FACEBOOK MESSAGE for all order related queries. email us with your query and team will get back to you.
We request you to keep all your communication with us on email.
we are responsible to bear reverse shipment charges only in case of damage product as received , please share images and video on mail itself to show the damage, in all other cases such as quality is not as expected or size is big or small then expected, or for that matter any such reason apart from defect the customer shall bear the reverse shipment charges .
Pick up: In most locations, we offer a pick up service. A reverse shipment fee of Rs 150 will be deducted at the time of refund per order, regardless of the number of items within that order. This means that if an order contains multiple items, only a single deduction of Rs 150 will be made for the entire order, not on each individual clothing item.
Self-ship: If your area pin code is not serviceable for pick up, you will need to self ship the product via any reliable courier partner. After shipping, you have to share courier receipt with us on email id help.miniwwesst@gmail.com
Where should I self-ship the Return?
You can send the return to the following address:
Urbane Vista office
H.no G226 Tirkha Colony Near New Heaven public school Ballabhgarh Faridabaad
Tel.: +91 70115 41561
What is Our Refund Policy?
We initiate the refund upon successful return pick up, or after the returned item has reached us and the quality check is successful.
once the order is successfully picked up from your location or if u have self shipped once it has reached back to us we will process refund for you , full amount is refunded except for shipping charges if any incurred.
For cod orders please provide a valid upi number on mail to initiate refund.
Refund is processed from our end within 24 hours of reverse pick up but it takes 5-7 days to reflect in your account . If after 10 days also you have not received the refund please mail us back again and we shall help you with RRN number which can help you to check with your bank.
We request you to be patient while we work hard to process your return request. Thank you.